This website is operated by Hedge Meadow Herbs + Apothecary. Throughout the site, the terms “I” “we”, “us” and “our” refer to Hedge Meadow Herbs + Apothecary. Hedge Meadow Herbs + Apothecary offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. If you have any questions about the following information, please contact Clare at clare.kritter@clinicalherbalism.com.

SHIPPING:

Orders may take up to 10 business days to process and ship. We generally ship online orders on Fridays, with the exception of holidays. Packages are shipped via USPS Priority Mail. Hedge Meadow Herbs + Apothecary does not guarantee the arrival time of shipments. Once we release packages to USPS, all responsibility of its safe and timely arrival is transferred to the shipping company. If an order is lost, we can assist you in tracking your package. We are not responsible for replacing a package that is lost or stolen in the mail when shipping confirmations have been obtained. At this time we do not ship internationally. Sorry for this inconvenience.

RETURN POLICY:

Customers may return or exchange all unopened products 14 days after receiving their order for a full refund (less shipping charges). Returned items must be undamaged and unopened, accompanied by the original receipt or packing slip. Customers are responsible for all shipping costs for returned or exchanged items.

If there are any errors or concerns regarding your order, please contact us by email (clare.kritter@clinicalherbalism.com) and we will do everything we can to assist you. If your order arrives incorrect or damaged, please contact us within 7 business days and we will gladly send a return shipping label and replace the item. Every now and then we change the packaging of our products and do not update the photos on our website (for example, switching from white tea packaging to kraft compostable packaging). We cannot guarantee that the item you receive will look exactly like the photos on our website.

TERMS OF SERVICE:

By using this website, you represent that you are at least the age of majority in your state, or that you are the age of majority in your state and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the these products or services, violate any laws in your jurisdiction (including but not limited to copyright laws).

Certain products, services, or discounts may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

By using this website, you agree that statements made on this website are for informational purposes only and have not been evaluated by the FDA. Products offered by this company are not intended to diagnose, cure, treat or prevent any illness or condition. Services listed on this website do not replace those of a licensed physician or other licensed healthcare provider. Seek expert advice before using herbs if you have a diagnosed medical condition, are on medications, during pregnancy, nursing, or while trying to conceive. The information provided by this website or this company is not a substitute for a face-to-face consultation with your physician, and should not be construed as individual medical advice. This website encourages you to discuss any health changes with your doctor.

PRIVACY:

We respect your right to privacy.  Hedge Meadow Herbs + Apothecary will not sell, transfer, exchange, or share your information to any outside party outside of our website host. Your personal information is used exclusively by Hedge Meadow Herbs + Apothecary to process your online order, or to be added to our mailing list if you choose. If adjustments are made to our privacy policy, those changes will appear in our policies page.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

 Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This website automatically shares this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Hedge Meadow Herbs + Apothecary has no control over this.

Customer accounts:

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service. This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

This website automatically shares this information with Squarespace, , our website hosting provider, so they can provide website services to us. Hedge Meadow Herbs + Apothecary has no control over this.

If you place an order:

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

This website automatically shares this information with Squarespace, our online store hosting provider, so that they can provide website services to us. Hedge Meadow Herbs + Apothecary has no control over this.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. Hedge Meadow Herbs + Apothecary has no control over this.

THIRD PARTY HOSTS:

This website uses Acuity Scheduling to schedule appointments. You can read their privacy policies here: https://help.acuityscheduling.com/hc/en-us/articles/219149587-Security-Privacy-Compliance. All information collected when booking an appointment is held in the strictest confidence, and is HIPAA compliant.

This website uses PayPal to process payments. You can read their privacy policies here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

COOKIES:

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: the cookies Squarespace uses.

EMAILS:

If you purchase something with us, we may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

CONDITIONS:

All content on this site may not be reproduced in any manner without the express written consent of Hedge Meadow Herbs + Apothecary.